Sometimes you want an AI to pick something and stop talking. Which team should get this complaint? Does this message need urgent attention? A paragraph explaining the answer can be more than the software needs. TypeSafe built Jev for those jobs. Give it the choices, let it choose.
In the company’s example, a customer has spent three days trying to connect Stripe and is losing sales. Their message mentions money, but the problem is a broken connection. Given billing, technical and sales as possible destinations, Jev picks technical.
That’s a small decision, but it shows why searching for the word “sales” wouldn’t be enough. The AI has to work out what the customer needs help with. The support software can then use Jev’s choice to send the complaint to a team.
TypeSafe claims answers in half a second or less. Choosing quickly doesn’t mean choosing correctly, though. A fixed menu keeps Jev from inventing a department. It doesn’t keep Jev from choosing the wrong one.
