One address handles everything. If your message is about a specific page, include the URL.
Good reasons to write
- A factual error or a typo, with the page URL
- A news tip or a topic request, no name needed
- A download link that is broken or behind the current version
- A writing inquiry, after reading Write for Us
- A privacy question or an account deletion request, sent from the email on the account
- A copyright notice with the details the DMCA page asks for
- Something broken or hard to use, with your browser and device
Things that won't get a reply
- Guest post, link exchange, and sponsored content pitches
- Offers to pay for a hub or download listing
- Personal tech support, which belongs in the forum
- Press releases with no story in them
What to expect
Every real message gets read. Broken pages, wrong facts, and anything time-sensitive come first. Everything else gets an answer when there's one worth sending.
Elsewhere
Social accounts are for following along, not for support. Anything that needs a real answer should go by email.